If you notice something wrong with Radimal, please contact us right away. Examples include:
The service is down or unusually slow
Reports are missing or were sent to the wrong place
You can see patient data or studies that aren't yours
You suspect unauthorized access to your account or any other security issue
How to report it
Email [email protected] with "Incident" in the subject line, or
Use the chat in the bottom-right corner of your Radimal dashboard.
What to include
What happened and when you noticed it
The patient or study involved, if any
Who is affected (just you, your clinic, or others)
A screenshot of what you're seeing, if you can
We'll confirm that we received your report and keep you updated until it's resolved. Please never include passwords in your message or screenshots.